Warranty only applies to Charles Daly product imported by Chiappa Firearms USA, Ltd.
This warranty policy only applies to firearms purchased in the USA.
The manufacturer guarantees that our products are scrupulously checked against defects in materials, workmanship, aesthetics and functioning problems.
In case you find a defect in one of our products, you should immediately contact Chiappa Firearms USA, Ltd. All warranty work will be performed by Chiappa Firearms USA, Ltd.
ATTENTION: All customers returning product for warranty service must first obtain an RMA (Return Merchandise Authorization) from Chiappa Firearms USA, Ltd. The request for an RMA (Return Merchandise Authorization) may be obtained through our web site, email or phone. Information required is name and address, model, serial number, and defect. It is the customer’s responsibility for adequately packaging the product to prevent shipping damage. Any damages occurred during transportation and handling will be the customer’s responsibility.
The Charles Daly 5-year warranty guarantees for two years after the original purchase date of the original owner, free parts and labor for defects which have been found during use; wear of parts which shouldn’t be subject to wear, or excessive wear of parts subject to wear and further supply free parts for an additional 3 years except for wood. Wood is covered for 1 year. The customer must provide evidence they are the original owner and proof of the purchase date with a receipt or other valid proof.
In the event a defect which is covered by this guarantee is not repairable, the manufacturer will provide for a free substitution of the product.
THE MANUFACTURER RESERVES THE RIGHT OF DEFINING THE TYPE OF DEFECT OF THE FIREARM AND THEREFORE TO STATE WHETHER THE DEFECT IS COVERED BY GUARANTEE.
The manufacturer’s decision will be fair but final. Should the manufacturer become aware of a defect of a product during the guarantee period, the defective part will be replaced free of charge.
The guarantee does not cover parts subject to wear and corrosion. For assistance in obtaining an RMA (Return Merchandise Authorization), please contact Chiappa Firearms USA, Ltd. at (937) 835-5000 or email at email@example.com.
ATTENTION: DELIVERY EXPENSES TO AND FROM THE SERVICE CENTER ARE NOT COVERED BY THE GUARANTEE AND WILL BE CHARGED TO THE CUSTOMER.
The Guarantee Is Void In Case:
- Inadequate ammunition has been used (any ammunition but those commonly on sale, reloaded ammunition, different from caliber and specification indicated on the firearm barrel)
- The product failed to be provided proper maintenance and cleaning
- The product has been modified without our prior consent
- Unauthorized, inadequate or incorrect repairs have been carried out
- Non-original spare parts were used
- Parts subject to wear and corrosion
- Damage (improper use of the gun by the user)
- Expired guarantee
In the above cases the repair, if completed, will be charged to the customer.
In case, for any valid reason, you do not have the possibility to obtain repair under guarantee at the shop where you bought the product, you may contact us directly for warranty service or questions:
Chiappa Firearms USA, Ltd.
1415 Stanley Ave, Dayton, OH 45404
Tel: (937) 835-5000
First, register your product on our website: https://www.charlesdaly.com. Then use one of the following methods to submit a Repair Request:
Website: Fill out the Repair Request form on our website.
Email: firstname.lastname@example.org with subject as “Repair Request” and include: Name, Address, Email, Phone, Serial #, Model, Description of Problem.
Phone: Call 937-835-5000
Chiappa Firearms USA, Ltd. will issue an RMA (Return Merchandise Authorization) with return instructions using the email provided in Repair Request.